We start a conversation. Our first meetings lay the foundation for good communications, effective relationships, and ultimate success. Establishing mutual trusted rapport is important, so we take the time to listen, to understand you and your organization, and to assess the major goals and challenges you face.
In this confidential session, we help put a value on your objectives, challenges, or performance gaps. We clarify your goals and listen carefully to your operational and human needs. We use proven assessment tools, interviews, and surveys to help analyze your situation so you can establish priorities. We may ask you to take our Advanced Insights personal assessment, which helps you understand your personal working and leadership styles, as well as your inner strengths.
By taking the time to get to know your unique challenges and culture as an organization, we our team can develop the right approach for you. We design program from our field-tested processes, such as Strategic Planning, Scaling Up, Blue Ocean, Executive Leadership, Team Leadership, Customer Loyalty, and Operational Execution. These are often group sessions, but we may also suggest individual coaching for you or some of your key staff members. Or, we may imply Design Thinking to design a program unique to your needs.
Peter Drucker said, "What you can measure you can manage." We set measurable targets and help you achieve them. This could be expressed as improved throughput, reduction in cycle time, increased sales, better morale indicators, higher quality, improved customer loyalty, or reduced conflict. We help you design your metrics dashboard so you can have ongoing tools to measure your success.
Change happens. Positive change, effective change, the kind of change you need to improve performance and outcomes, requires your leadership and commitment. We act as your trusted advisor to guide you through implementation of your plans while helping you deal with obstacles as they arise. When your goals are aligned, your company's performance will soar.
In a golf swing, it's "follow through." In your business, it's "follow up." Without it, your team may drift away from changes and programs you have implemented, and older, ineffective habits can sink back in. We include follow up in all our programs. We will schedule meetings with you and your team to make sure you meet the measurable goals you set. If you need course correction, we will guide you back to the track.